iCare Managed Services

GEMKO’s iCare Managed Services is a one of a kind encompassing support plan that provides a comprehensive bundle of services to protect your IBM i (AS/400) investments.

iCare is a proactive approach to managing and supporting your IBM i infrastructure using GEMKO’s Subject Matter Experts (SME’s).

The iCare support plan transfers IBM i management burdens and responsibilities to experienced GEMKO resources, freeing up your I.T. staff from having to complete tasks they are less familiar with and up-to-date on.

iCare is the ideal solution for businesses that do not have an I.T. staff because it provides the skilled resources required to manage your IBM i infra-structure / environment.

The iCare bundle of services are focused on and dedicated to minimizing IBM i environment disruptions and limitations by:

  • Extending your support resources
  • Building depth with outside resources in case of emergency
  • Ensuring the completion of important tasks that are consistently delayed or never completed
  • Managing workload impact to the IBM i
  • Fostering collaboration / planning between I.T. and Management
  • Disciplining the review of critical / important IBM i metrics and events

iCare assists with:

On request, the base iCare Managed Services plan can be modified to best fit your unique business needs.

  • Day-to-day issues
  • Periodic activities
  • Education / Skill building
  • Business Continuity protection
  • Short / Long-term I.T. strategic planning
  • Better utilization of your I.T. investments

iCare benefits are:

Feeling confident that your IBM i assets / investments are being looked after and maintained through a series of planned visits, planned upgrades and performance management.

Ability to leverage consultants and subject mat-ter experts (SME’s) to help you discuss and plan your I.T. strategies without worrying about incur-ring consulting fees.

Increasing your business continuity and strengthening your support resources through help desk and I.T. staff planning.